Recurring / Standard Services: Payment is due [upon completion of service / within 24 hours of receiving invoice].
Deep Cleans / One-Off / Move-In & Move-Out Services: A [25% / 50%] non-refundable deposit is required at the time of booking to secure your slot, with the remaining balance due upon completion.
We understand that schedules change! Because time slots are reserved exclusively for you, we kindly request sufficient notice for any changes.
More than 48 Hours’ Notice: Free of charge. You may reschedule or cancel your appointment with no penalty.
24 to 48 Hours’ Notice: Cancellations or rescheduling requests made within this window will be charged a fee equal to [50%] of the total scheduled service cost.
Less than 24 Hours’ Notice / Same-Day Cancellation: Cancellations made with less than 24 hours' notice will be charged [100%] of the scheduled service cost.
If the cleaner arrives for a scheduled appointment and is unable to access the property (e.g., wrong key, forgotten code, locked out, or unsafe conditions):
The cleaner will wait on-site for up to [15 minutes] while attempting to contact you.
If access cannot be obtained within 15 minutes, the appointment will be considered a same-day cancellation and will be charged at [100%] of the service cost.
Service Feedback: Your satisfaction is essential. If any area included in your agreed scope of work was missed or not cleaned to standard, please notify us within 24 hours of completion.
Resolution: We will gladly return to re-clean the specific area in question at no additional charge. Requests made after 24 hours will be addressed during your next scheduled appointment.
Refunds: Due to the nature of service-based work, cash refunds are not issued once a service has been completed.